Payments
When you pay through the platform, a licensed payment provider holds the money and it only goes to the professional after you approve the work.
Held payment
You pay the chosen quote when you book. For hourly jobs, the agreed maximum is held and anything unused is refunded. Renovations are paid in stages.
Price changes
If extra work comes up, the professional sends a change with a price and a photo. It's only charged if you approve it in the app. Payments made outside the platform aren't protected.
Cancellations
You can cancel free of charge up to the deadline shown in your agreement. After that, part of the held amount compensates the professional for the reserved time; the rest is refunded.
Invoices
You get the professional's invoice for the work and, where applicable, our invoice for the service fee.
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